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Effective Communications in Times of Crisis for Civil Society Organisations

March 5, 2022 @ 10:30 am - March 5, 2023 @ 4:30 pm
| Free
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This event took place in March 2021. Would you like to attend a similar event? Please register your interest by writing to us at narrativelab@cild.eu

Miscommunication, one too many words, intentional misunderstandings and gratuitous provocation. There are episodes and moments when an organisation’s work and reputation can be put to the test (and in some cases at risk) by unexpected crises. How do you handle moments when everything seems compromised? How do you manage these moments in an age of hyperconnectedness, where dissent and misunderstandings are commonplace? Crisis communications and disputes will be the focus of this third meeting of the Narrative Lab.

Details of training event

Date: Friday, March 5 2021

Time: 10:30am – 12:30pm and  2:30pm to 4:30pm 

Time zone: UTC+1

Format: Online, Interactive

Language: ITALIAN

Presenter: Bruno Mastroianni

Agenda: The agenda will be made available to registered participants.


Information on our presenter

Bruno Mastroianni: Philosopher, journalist, social media manager, Bruno works on online discussions, conflict and crisis communications (www.brunomastro.it). He teaches courses on effective communications in the management of dissent and conflict. He is a researcher at the University of Florence and has a laboratory on the Theory of Argumentation and Practice of Debate at the University of Padua. He has written “Litigando si impara. Disinnescare l’odio online con la disputa felice” (Cesati, 2020); “Tienilo acceso. Posta, commenta, condividi senza spegnere il cervello” (con Vera Gheno, Longanesi 2018); “La disputa felice. Dissentire senza litigare sui social network, sui media e in pubblico” (Cesati, 2017).


Narrative Lab

This training is being run as part of CILD’s Narrative Lab, a capacity-building gateway empowering progressive civil society organisations to activate narrative change towards structural change. The Narrative Lab is a resource, connection and collaboration hub, geared towards expertly assisting civil society organisations to:

CREATE & PUSH messages and stories of humanity, hope and opportunity;

CONFRONT & COUNTERACT negative narratives which aim to undermine social cohesion;

SEEK STRATEGIC ALIGNMENT to communicate more persuasively across diverse stakeholders groups;

CENTRE INCLUSION & REPRESENTATION at the heart of the creation of persuasive communications;

EXPAND & ENRICH discourse by uplifting emerging voices and those that go unheard.